For two months this summer I have been given the opportunity
to work with Samantha as a Guest Experience Ambassador. This means I have to
try and look at Parkwood from the guest’s perspective rather than the tour
guide. Imagine making that switch after working here for just over 5 years! I
thought it would be a little tricky to do, but it turns out that by being a
tour guide, I have the opportunity to witness the guest experience through
giving tours of the property and being in the gift shop. What I have learned
from this has helped me to look at ways of improving guest experience and
addressing different things to help make Parkwood even better. I love being
able to give tours and take people on a walk through history and I also love
being given the opportunity to try and develop new programs and approaches to
how we run things here too. Ask the staff, I get way too excited for garden
tour training and cleaning windows. In the last two weeks alone, I’ve helped plan
and organize for our upcoming Victory Garden Party, work on some preventive conservation aka housekeeping
with Alyssa, research parts of history that I never really knew much about,
fought technology (and won!), and so much more. I find I’m digging deeper into
the history of Parkwood, learning more and more about the property that I never
knew. .jpg)
For example, did you all know that the Oshawa Generals hockey team was
created by R. S. McLaughlin? The original team was composed of all GM
employees! I’ve been telling everyone about that. I’m excited to contribute
more ideas to Parkwood and I hope that my experiences help to improve the experiences
of others!
My highlight this week: Finding and watching WWII propaganda
films that were produced by R.S. McLaughlin (on our YouTube channel). They are
simply a delight to watch! Check it out!!
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